Customer FAQ
The Signature Mercantile is an online marketplace featuring handcrafted goods, boutique merchandise, unique gifts, home décor, apparel, bath and body products, artwork, and more from independent small businesses across the United States.
No. The Signature Mercantile is home to many independent vendors. Each vendor operates their own storefront and is responsible for the products they sell.
Many of our products are handmade or handcrafted, while others are carefully selected boutique or specialty retail items. Each product listing identifies the seller so you know exactly who you're supporting.
You can browse our Vendor Directory or click on a vendor's name from any product page to visit their storefront and view all of their available products.
We accept major credit and debit cards along with other secure payment options available during checkout.
Absolutely. All payments are processed through secure, encrypted payment systems to help protect your personal and financial information.
Yes. You can purchase products from multiple vendors in a single shopping experience. Since each vendor ships their own products, your items may arrive separately.
Not always. Because vendors ship directly from their own businesses, orders containing products from multiple vendors may arrive in separate shipments.
Shipping times vary depending on the vendor and the products ordered. Estimated processing and shipping times are listed on each product page.
Once your order ships, you'll receive tracking information from the vendor whenever tracking is available.
Some vendors may offer local pickup. If available, it will be shown during checkout or on the product listing.
Each vendor sets their own return and exchange policy. Please review the shop's policies before placing your order.
Contact the vendor as soon as possible and include photos of the damaged item and packaging. Most vendors will work with you to resolve the issue quickly.
Please contact the vendor through your order information. They will help arrange a replacement or other appropriate resolution.
If you're unable to resolve an issue with a vendor, please contact The Signature Mercantile. We'll gladly assist in facilitating communication and helping reach a fair resolution.
Yes. Most vendor storefronts include contact information or a messaging option so you can ask questions before making a purchase.
Many vendors accept custom orders. If a vendor offers custom work, you can contact them directly to discuss your ideas.
Yes! Create an account to save favorite products and vendors so you can easily find them again.
No. Guests can complete purchases without creating an account. Creating a free account allows you to track orders, save favorites, and enjoy a faster checkout experience.
Click the Forgot Password link on the login page and follow the instructions sent to your email address.
Log into your account and visit your Account Dashboard to update your personal information, addresses, and password.
The Signature Mercantile is proudly based in Tennessee and features small businesses from across the United States.
Every purchase directly supports an independent small business. Instead of shopping from large corporations, you're helping real makers, artists, creators, and entrepreneurs grow their businesses while discovering unique products you won't find just anywhere.
Visit our Become a Vendor page to learn more about our marketplace and submit a vendor application.
If you have questions about your order or need assistance, visit our Contact Us page. We're always happy to help and will respond as quickly as possible.