Effective Date: July 1, 2026
At The Signature Mercantile, every purchase supports an independent artisan or small business. Because each vendor operates their own storefront, return and refund policies may vary from one vendor to another.
We encourage customers to review the vendor’s return policy before making a purchase.
Vendor Return Policies
Each vendor is responsible for establishing and honoring their own return and refund policy.
A vendor’s policy may include information such as:
- Return eligibility
- Return timeframes
- Exchange options
- Restocking fees (if applicable)
- Non-returnable items
- Return shipping responsibilities
The applicable policy should be available on the vendor’s storefront or the product listing.
Before You Purchase
Before completing your order, we recommend that you:
- Read the product description carefully.
- Review all product photos.
- Verify sizes, colors, materials, and personalization details.
- Review the vendor’s return policy.
- Contact the vendor if you have any questions.
Many products sold through The Signature Mercantile are handmade or made to order and may have unique return conditions.
Items Commonly Not Eligible for Return
Unless a vendor states otherwise, the following items are generally not eligible for return:
- Personalized or custom-made products
- Made-to-order items
- Digital products or downloads
- Gift cards
- Perishable products (if ever offered in the future)
- Items marked as Final Sale
Individual vendors may have additional exclusions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact the vendor as soon as possible.
When contacting the vendor, you may be asked to provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging
- Any other information needed to evaluate the claim
Most vendors will work with you to provide an appropriate resolution, which may include:
- A replacement
- A repair
- A partial refund
- A full refund
Return Shipping
Unless otherwise stated in the vendor’s return policy:
- Customers are generally responsible for return shipping costs when returning an item for reasons other than damage, defects, or shipping errors.
- If the return is due to a vendor error, the vendor may provide a prepaid shipping label or reimburse reasonable return shipping costs.
Please review the vendor’s individual policy for specific details.
Refund Processing
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for funds to appear in your account depends on your payment provider and financial institution.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
Because many products are handmade or made to order, vendors may begin production shortly after an order is placed. Once production or shipping has started, cancellation may not be possible.
Each vendor determines their own cancellation policy.
Marketplace Assistance
Although vendors are responsible for handling returns and refunds, The Signature Mercantile wants every customer to have a positive shopping experience.
If you are unable to resolve an issue directly with a vendor, please contact us. While we cannot guarantee a specific outcome, we may assist by facilitating communication between you and the vendor and reviewing the matter to ensure marketplace policies have been followed.
Vendor Responsibility
All vendors are expected to:
- Clearly publish their return and refund policy.
- Respond to customer inquiries promptly.
- Handle returns fairly and professionally.
- Honor the policies published on their storefront.
- Comply with all applicable consumer protection laws.
Failure to meet these expectations may result in corrective action, including review of the vendor’s marketplace privileges.
Questions?
If you have questions about a specific order, please contact the vendor first.
For general questions about The Signature Mercantile or marketplace policies, please visit our Contact page. We’re happy to help whenever we can.
Thank you for shopping with The Signature Mercantile and for supporting independent artisans and small businesses.