Effective Date: July 1, 2026
At The Signature Mercantile, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our marketplace, we may collect the following information:
Information You Provide
This may include:
- Name
- Email address
- Billing and shipping addresses
- Telephone number
- Account username
- Password (stored securely in encrypted form through our website systems)
- Vendor application information
- Customer service communications
- Product reviews you submit
Order Information
When you make a purchase, we collect information necessary to process your order, including:
- Products purchased
- Order history
- Shipping preferences
- Payment status
- Transaction details
Vendor Information
Vendors may also provide:
- Business name
- Store description
- Business contact information
- Tax information when required
- Payment information necessary for payouts
- Product listings and images
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders and payments
- Deliver products and services
- Communicate about orders
- Respond to customer service requests
- Process vendor applications
- Improve our website and marketplace
- Detect fraud and enhance security
- Comply with legal obligations
- Send marketing communications when you have chosen to receive them
3. Payment Information
The Signature Mercantile does not store your complete credit or debit card information.
Payments are securely processed by trusted third-party payment providers such as Stripe and PayPal. Those providers collect and process payment information according to their own privacy policies and security standards.
4. Cookies
Our website uses cookies and similar technologies to:
- Keep you logged in
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze website traffic
- Enhance your shopping experience
Most web browsers allow you to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Sharing Your Information
We do not sell your personal information.
We may share information only when necessary to operate our marketplace, including with:
- Payment processors
- Shipping providers
- Website hosting providers
- Security and fraud prevention services
- Email communication providers
- Vendors, when necessary to fulfill your order
- Government agencies or law enforcement when required by law
We require service providers to use your information only for the services they perform on our behalf.
6. Vendor Access to Information
When you place an order, the vendor fulfilling your purchase may receive information necessary to complete your order, such as:
- Your name
- Shipping address
- Contact information
- Products ordered
Vendors are expected to use this information solely for order fulfillment, customer service, and legal recordkeeping.
7. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send updates about:
- Marketplace news
- Vendor spotlights
- Promotions
- Special events
- New product collections
You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your information.
While no internet transmission or storage system can be guaranteed to be completely secure, we work to safeguard your personal information using appropriate security practices.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we take reasonable steps to securely delete or anonymize it where appropriate.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request a copy of your information
- Object to certain uses of your information
To exercise these rights, please contact us using the information provided below.
11. Children’s Privacy
The Signature Mercantile is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this page. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact page on our website.
Thank you for trusting The Signature Mercantile.