Effective Date: July 1, 2026
Thank you for shopping with The Signature Mercantile.
The Signature Mercantile is an online marketplace featuring independent artisans and small businesses. Because each vendor manages their own storefront, every vendor is responsible for fulfilling and shipping the orders they receive.
Please review the information below before placing your order.
Vendor-Managed Shipping
Each vendor independently determines their own shipping policies, including:
- Shipping rates
- Processing times
- Shipping carriers
- Shipping methods
- Delivery options
- Shipping destinations
These details are provided by the individual vendor and may vary from one storefront to another.
Processing Times
Processing time is the amount of time a vendor needs to prepare an order before it is shipped.
Because many products sold on The Signature Mercantile are handcrafted or made to order, processing times may differ between vendors and products.
Please review the estimated processing time shown on each product page before completing your purchase.
Shipping Costs
Shipping charges are established by each individual vendor.
Shipping costs may be based on factors such as:
- Product weight
- Package size
- Shipping destination
- Carrier rates
- Flat-rate shipping
- Free shipping promotions
Applicable shipping charges will be displayed during checkout.
Multiple Vendors
If your order includes products from more than one vendor, your items may:
- Ship separately
- Arrive on different dates
- Have separate tracking numbers
- Incur separate shipping charges, depending on each vendor’s shipping settings
This is a normal part of shopping in a multi-vendor marketplace.
Order Tracking
When available, vendors will provide tracking information after your order has shipped.
Tracking details will be sent to you through your order confirmation or made available within your customer account.
Please note that not all shipping methods include tracking.
Shipping Delays
While vendors work hard to ship orders promptly, delivery times may occasionally be affected by circumstances outside their control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Holidays
- High shipping volumes
- Other unforeseen events
The Signature Mercantile cannot guarantee delivery dates and is not responsible for delays caused by third-party shipping carriers.
Lost, Delayed, or Damaged Shipments
If your package is lost, delayed, or arrives damaged, please contact the vendor through your order as soon as possible.
The vendor is responsible for assisting with shipping-related issues and working with the shipping carrier when appropriate.
If additional assistance is needed, you may also contact The Signature Mercantile, and we will do our best to help facilitate communication between you and the vendor.
Shipping Restrictions
Some vendors may limit shipping based on:
- Geographic location
- Carrier availability
- Product restrictions
- Local, state, or federal regulations
These restrictions will be indicated by the vendor whenever applicable.
International Shipping
International shipping availability is determined by each individual vendor.
Any customs duties, taxes, import fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated by the vendor.
Questions About Shipping
If you have questions about shipping rates, processing times, or delivery for a specific product, we encourage you to contact the vendor before placing your order.
For general marketplace questions, please visit our Contact page, and we’ll be happy to assist you.
Thank you for supporting the talented artisans and small businesses of The Signature Mercantile.